Returns & Refunds Policy – Partsname.com

At Partsname.com, we stand behind the quality of the automotive parts and accessories we sell. If you need to return an item, we’re here to help — subject to the terms below. Our policy is designed to be fair, transparent, and consistent with standard practices for auto parts sellers in Canada.

  1. Return Authorization (RMA)

Before returning any product, you must request a Return Merchandise Authorization (RMA) number from our Customer Support team.

  • Contact us at [email] or [phone] to request your RMA.

  • Provide your order number, part number, and reason for return.

  • Returns without an RMA number may be refused.

2. Return Timeframe

  • Returns must be initiated within 30 days of the delivery date.
  • RMA numbers are valid for 15 calendar days from the date issued, items must be received back within this period.


3. Condition of Returned Products

To qualify for a refund:

  • Products must be unused, uninstalled, and in new resale condition.
  • All original packaging, labels, tags, and accessories must be included.
  • Parts damaged during return shipping due to improper packaging may not be refundable.

4. Restocking Fees & Refund Amount

  • A restocking fee of 20% of the original purchase price may apply to most returns unless the return is due to our error (e.g., incorrect or defective item).

  • Shipping, handling, delivery fees, and taxes are not refundable.

  • Refunds will be issued to your original method of payment after inspection and approval.

5. Special Orders & Non-Returnable Items

Certain items are non-returnable or subject to restrictions, including:

  • Special-order or non-stock items

  • Electrical components once opened

  • Custom or made-to-order parts

  • Items that have been installed, modified, or used

  • Items without original packaging or documentation

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact our support team within 7 days of delivery with photos and details.

  • We will provide instructions for return or replacement.

  • Return shipping labels may be provided at our expense for verified defects.

7. Refund Processing

Once we receive and inspect your return:

  • Refunds are typically processed within 5–10 business days.

  • The time it takes for the refund to appear on your statement may vary by bank.

Tips for a Smooth Return

  • Always package your return securely to avoid damage in transit.

  • Include your RMA number and order details inside the package.

  • Keep tracking information until your return is completed.