Returns & Refunds

This policy applies to purchases from PartsName.com, operated by PARTS NAME GLOBAL CORPORATION (“PartsName,” “we,” “us”).

To request a return or report an order issue, email info@partsname.com with your order number and a brief explanation.

All returns require prior authorization. Please do not ship products to our business address or any other location until we provide return instructions.

  1. Return Window and Eligibility

Requests for standard returns must be submitted within 30 calendar days of delivery. If your order arrives in separate shipments, the return period begins on the delivery date of each item.

Standard returns include changes of mind and products ordered incorrectly by the customer.

Eligible products must be:

  • Unused, uninstalled, and unmodified.
  • In new, resalable condition.
  • In their original manufacturer packaging, with labels intact.
  • Complete with all supplied hardware, accessories, instructions, and components.

Products showing installation marks, damage, or missing components may be ineligible for a standard return.

These conditions do not automatically exclude a valid claim involving a defective, damaged, or incorrectly supplied product. See Section 6.

  1. Requesting Return Authorization

Email info@partsname.com and include:

  • Your order number.
  • The part number and quantity you wish to return.
  • Your reason for the return.
  • Photos or video showing any damage, defect, or discrepancy.
  • Vehicle details and relevant modifications if the issue involves fitment.

If approved, we will provide a Return Merchandise Authorization (RMA), the designated return address, the return deadline, and shipping instructions. We will also explain applicable restocking fees and any shipping charges we intend to deduct.

Approved returns must be received at the designated facility within 15 calendar days of RMA issuance, unless we confirm an extension in writing. Allow sufficient transit time and contact us before the deadline if a delay is expected.

If we arrange collection, follow the pickup schedule we provide. Delays caused by our instructions or collection arrangements will not count against your return deadline.

A request submitted within the 30-day window will not become late solely because we are still reviewing it.

An RMA authorizes receipt and inspection. Final refund eligibility depends on the returned product meeting the approved conditions.

  1. Products Excluded from Standard Returns

The following are not eligible for standard returns:

  • Custom or made-to-order products.
  • Special-order products identified as non-returnable before purchase.
  • Products identified as final sale or non-returnable before purchase, including applicable clearance, discontinued, and scratch-and-dent items.
  • Electrical or electronic components once their manufacturer packaging has been opened.
  • Installed, used, modified, or customer-damaged products.
  • Wheels on which tires have been mounted, and tires that have been mounted.
  • Incomplete kits or products missing required packaging or components.

Additional product-specific restrictions must be disclosed before purchase. Shipping from a supplier or manufacturer does not, by itself, make an item non-returnable.

These exclusions apply to standard returns and do not remove rights available under an applicable warranty or law.

  1. Return Shipping and Restocking Fees

For standard returns, the customer is responsible for return shipping.

A restocking fee of up to 20% of the price actually paid for the returned product, excluding tax and shipping, may apply. The applicable percentage will be stated in your return authorization.

Original shipping, handling, and expedited delivery charges paid at checkout are generally non-refundable for standard returns. We do not retroactively add an undisclosed outbound shipping charge to an order advertised with free shipping.

If we offer a prepaid return label at your expense, we will disclose its cost before you use it. That amount will be deducted from your refund.

No restocking fee applies to an approved return resulting from a verified PartsName error, damage present on arrival, or a defect present on arrival. In those cases, we will arrange or cover approved return shipping.

Obtain our written approval before purchasing shipping for which you expect reimbursement.

  1. Preparing and Shipping Your Return

Follow the instructions provided with your RMA.

  • Ship only to the designated return address.
  • Use suitable protective outer packaging.
  • Include all required components and protective inserts.
  • Keep manufacturer packaging and labels intact.
  • Place the RMA number on the outer shipping label.
  • Retain proof of shipment and tracking information.

Do not write on or attach shipping labels directly to manufacturer packaging. Collect-on-delivery shipments are not accepted.

Items from the same order may need to go to different facilities. Do not combine returns unless authorized.

Freight and oversized products require suitable packaging and transportation. Contact us before booking return freight.

For customer-arranged returns, we recommend a trackable, insured service. If a return is lost or damaged, contact us promptly. We will assist with the carrier investigation. Responsibility depends on the shipping arrangements, packaging, circumstances, and applicable law.

Unauthorized returns or shipments sent to the wrong address may be delayed or refused.

  1. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your shipment promptly after delivery and before installation.

Please report:

  • Shipping damage or missing items/components within 48 hours of delivery.
  • Incorrect products within five business days of delivery.
  • Concealed damage or suspected defects as soon as reasonably possible after discovery.

Before reporting a missing item, check whether your order is scheduled to arrive in separate shipments.

These reporting periods help preserve evidence and support timely investigation. They do not automatically eliminate rights under an applicable warranty or law.

Provide available photos of the product, part-number labels, shipping carton, shipping label, and internal packaging. Keep the product and packaging while we review the issue. Missing packaging does not automatically invalidate a defect or warranty claim.

Do not install or continue using a product that appears damaged, incorrect, or unsafe. Contact us before arranging repairs or modifications.

We may request reasonable additional information or a product inspection. Once the issue is assessed, we will explain the available replacement, refund, repair, or other applicable remedy.

For an approved refund involving a verified PartsName error, arrival damage, or arrival defect, the refund will include the affected product’s purchase price, applicable refundable tax, and original shipping charges attributable to that product.

We will coordinate necessary carrier claims. Carrier reimbursement does not replace or limit our obligations to you.

  1. Wheels and Vehicle Fitment

Inspect wheels before mounting tires. Confirm the part number, dimensions, bolt pattern, offset, finish, and other relevant specifications.

Wheels on which tires have been mounted are not eligible for standard returns. This restriction does not automatically exclude a valid defect claim.

Before ordering, check compatibility with your vehicle’s year, make, model, trim, factory options, and modifications. Contact us if compatibility is unclear.

If a product appears incompatible, stop installation and send us the product details, vehicle information, and supporting photos.

A verified error in PartsName’s product listing, fitment information, or advice will be handled as a PartsName error when the purchase relied on that information and relevant vehicle details supplied by the customer were accurate and complete.

Customer selection errors or undisclosed modifications are generally handled under the standard return conditions.

  1. Inspection and Refunds

Returned products are inspected for condition, completeness, and eligibility.

Approved refunds are typically issued within 5–10 business days after inspection and approval. This period does not include return transit time or any necessary technical assessment. If additional assessment delays a decision, we will explain the reason and provide an estimated next update.

Refunds are issued to the original payment method. If that is technically unavailable, we will contact you to arrange an appropriate alternative. Your bank or payment provider may require additional time to post the funds.

For standard returns, the refund includes the price paid for eligible returned products and applicable refundable tax, less disclosed restocking fees and agreed shipping deductions.

If a return fails inspection, we will explain why and discuss available options. Any proposed reduced refund or charge to send the product back to you will be disclosed before further arrangements are made.

Any shorter refund deadline required by applicable law takes precedence over our normal processing period.

  1. Cancellations, Shipping Delays, and Refused Deliveries

Contact us immediately if you wish to cancel an order. Voluntary cancellation may not be possible once fulfillment or shipment has begun.

Special-order or custom-product cancellation restrictions, including any applicable cancellation charges, must be disclosed before purchase.

If we cannot ship within the applicable promised timeframe, we will provide the notices, cancellation options, and refunds required by law. Standard return fees do not apply to a cancellation for which a full refund is legally required.

If we cancel an unshipped order because we cannot fulfill it, we will refund all amounts paid for that order.

Refusing an unwanted shipment does not automatically cancel the order or guarantee a refund. Applicable, documented return freight, carrier charges, and restocking fees may be deducted from an approved refund. We will explain the deductions.

For visibly damaged freight, photograph the condition, record visible damage or shortages on the delivery receipt where possible, and contact us promptly. If delivery is refused because of visible damage, retain the carrier documentation and notify us.

  1. Warranty Claims and Related Expenses

A product that develops a fault after installation or outside the standard return period may qualify for a remedy under an applicable warranty or law.

Email info@partsname.com with your order number, a description of the issue, and supporting documentation. We will explain the applicable assessment process.

Manufacturer warranty terms govern claims under that warranty. They do not replace obligations that applicable law places on PartsName.

Unless required by law or covered by an applicable warranty or written agreement, PARTS NAME GLOBAL CORPORATION does not reimburse installation, removal, labor, painting, coating, tuning, calibration, towing, storage, or loss-of-use expenses.

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.

  1. Policy Application

The return terms presented when you placed your order apply to that purchase. Later changes do not retroactively reduce those terms. For return, refund, and order-issue procedures, this policy controls over inconsistent general wording elsewhere on our website, subject to applicable law.

Contact Us

PARTS NAME GLOBAL CORPORATION
Doing business as PartsName.com
Email: info@partsname.com

Please include your order number with your inquiry.

Return addresses are provided with approved RMAs. Do not send returns to our business address unless specifically instructed.